If you have been directed to this page by an email error message, welcome, this page explains possible reasons why your message was rejected and how you may communicate with us. Please read carefully.
Our company policy states (in part), "The equipment and resources (including telephony and computer equipment) of the company have been obtained for the benefit of the company and staff or other people have no right to use them for any other purpose." Therefore, no one has any right to use our computers for purposes not related to our business. This includes email, and connecting to our computers for the purposes of sending email that is not related to our business (as we define it).
Spam, also known as unsolicited commercial email (UCE) or junk mail, is not related to our business, and we choose not to receive it. In order to enforce this descision we use a variety of anti-Spam techniques. Occasionally, these may reject email from legitimate senders, these people may contact us again as described below.
Conversely, we do not send out spam ourselves. We use our address lists in accordance with the Personal Data (Privacy) Ordinance, we do not resell them. We do not purchase bulk mailing lists, in most cases we have an email address because the owner gave it to us. We will remove you from our mailing lists on request. We also secure our mail servers against unauthorised use by spammers. We welcome reports of abuse and will investigate and take action as appropriate.
Your message should fulfil these criteria:
Your message must not:
If your message meets these requirements, but has been rejected, please contact us on +852 25550209 or using the email address (which is described to prevent mis-use by automatic email address harvesting software) agdyer at pacific dot net dot hk. We will ask you for the rejected message and the error reported, so that we can correct the problem in future.
In most cases, the error message you have received indicates the specific reason for rejection:
User unknown : There is no such email address at this company, please
check you address book. There may be additional information:
??? was NEVER an address at this site : some bulk mailing
lists contain corrupt addresses and we regularly receive spam for them
??? is no longer staff in this organisation : the person
named has left, and we do not have forwarding information
Mis-use of mailing list : the address was legitimately subscribed to
a mailing list, but the list was subsequently mis-used (e.g. evidence of sale of the list
to third parties, or invalid From: or Reply-to: fields). The address has therefore been disabled.
Rejected: List ??? : The sending server is included on a blacklist
of known abusive servers. The particular lists, and contacts for further
information are indicated by the three-letter code:
Your message looks like spam. : Our spam filter has compared your message
with a large number of known spam and non-spam messages, and has statistically determined
that your message has spam-like features. Please contact us as described above if the
statistical result is inaccurate.